TrainCan Campus
Online Education Centre

FAQs

What if I fail the exam on my first attempt??  

To access your retest exam you click on the link on the front page of the portal. Enter your existing PIN and Password to request the WebCam Exam Access. It will be added to your current profile with your new REQUEST ID.

What is the passing grade for the final exam? 

The passing grade is 74% for BASICS.fst® and 75% for ADVANCED.fst®

How computer literate do I need to be to take an online course?

Taking an online course is similar to reading a book. You can navigate though the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via email, telephone or chat.

Is Access Instant?

Yes. Once you have completed the registration process you will receive an email immediately with your log in information. You may want to check your "junk folder" if you do not see it right away.

Can I do the course in more than one sitting?

Yes, absolutely. We encourage you to work at the course at your own pace. The system will remember where you left off and start you there the next time you log in.

Can I use different computers or tablets to access the course?

Yes, this is no problem. You can access your account 24/7 from any computer or tablet that has an Internet connection.

What do I do if my password doesn’t work?

  1. Make sure your Caps Lock button is off, passwords are case sensitive.
  2. If you have logged in before, you would have been asked to change your password. If you have forgotten your new password simply click on the "Forgot my Password?" link on the student log in page and your account info will be emailed to the email address you used when you first signed on.
  3. If you are still unable to log in please contact us at info@traincan.com

How long do I have to finish my course?

Please check with your instructor on completion dates. Your PASSWORD will not expire.

How do I schedule my exam?

Once you have completed your WebCam Exam course, your course page will contain the link to Examity, our proctoring partner, as well as a TrainCan How To Guide and a Video to help you set up your Examity account and schedule your exam.



© 2020 NSCC. The Source for Food Safety. All Rights Reserved.
www.nscc.ca
Brought to you by